Returns & Exchanges

At Furniture by Design, we want you to love your home, which is why we offer a 30-day return window for items in their original condition. If your new piece doesn't fit your space or style, our streamlined return process ensures a hassle-free experience.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.

2

Prepare for Pickup

Carefully disassemble and repackage your furniture in its original boxing to ensure it is protected during transit.

3

Schedule a Collection

Choose a convenient date for our specialized white-glove logistics team to collect the item directly from your home.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing