Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical delivery timeframe for large furniture items?
Standard delivery for in-stock items typically takes 2-3 weeks. For custom-made or 'made-to-order' pieces, lead times can range from 8 to 12 weeks depending on the complexity of the design.
Do you offer White Glove Delivery and assembly?
Yes, we offer a White Glove Delivery service which includes bringing the furniture into your room of choice, full assembly, and the removal of all packaging materials for a flat fee.
What is your return policy for furniture?
We offer a 30-day return window for most items in original condition. Please note that custom upholstery and final sale items are non-returnable, and a 15% restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
At Furniture by Design, we prioritize the environment. Over 90% of our wood collections are crafted from FSC-certified timber or reclaimed wood sources to ensure long-term sustainability.
Do you offer fabric and wood finish swatches?
Absolutely. You can order up to five fabric or wood finish swatches free of charge through our website to help you visualize how our materials will look in your home's unique lighting.
What kind of warranty comes with my purchase?
All our furniture comes with a limited 1-year manufacturer's warranty covering structural defects. We also offer extended protection plans for accidental stains, tears, or damage available at checkout.